Shipping and Returns

Print Shipping

  • Limited edition prints are shipped for free within Australia.

Originals Shipping

  • Small/light original artworks (~20-50cm length or under 3kg) are $30 within Australia.
  • Medium original artworks (~50-70cm length) are $50 within Australia.
  • Large/heavy original artworks (~70-100cm length or over 10kg) are $100 within Australia.
  • Delivery within Perth metro is free.

Vessel Shipping

  • Vessels and objects are shipped for free within Australia.
  • All domestic orders require signature upon delivery.
  • All packaging is 100% recyclable or compostable. 

International Shipping

  • Vessels and objects shipped internationally are $70AUD (per item).
  • While our current checkout option doesn’t allow for international shipping of original wall hanging art, we can still personally explore your request. Please email hello@eclette.com.au to talk through shipping and availability.
  • Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to the country you are shipping to. These charges depend on your countrys customs policies and vary from country to country. The recipient of the shipment is the importer on record in the destination country and is responsible for all Import Fees, Duties and Taxes. 

 

  • These charges are not included in our sale price or shipping fees and must be paid directly by the Buyer to the relevant authorities or service providers. We are not liable for delays, refusals, or additional costs arising from. We recommend you contact your local customs office for further information.

Damaged Items

If your artwork arrives damaged, you must contact Eclette within 24 hours of delivery.

Because damage can occur during transit, please:

  1. Photograph the packaging before opening, showing any visible damage.
  2. Carefully open the package and photograph the artwork itself.
  3. Email the photographs, your order number, and a brief description of the issue to: hello@eclette.com.au
  • Eclette requires your full assistance during the claims process and once assessed and confirmed you may be entitled to a replacement, full refund or, if possible, for the goods to be repaired / restored.
  • If it is not possible to provide a new replacement, Eclette has the option to offer a full or partial refund dependent on the amount of damage to the product.
  • If a replacement is available, and the customer elects to receive a refund instead, the refund will be for the amount of the purchase price excluding the delivery cost.
  • If you are entitled to a refund, you must send your item back in its original packaging with transit insurance, tracking and signature upon delivery. Eclette will not be liable for items broken in return transit due to inappropriate packaging. All items being returned to Eclette remain your property until received. Costs incurred for return shipping, delivery and packaging are incurred solely at the customer’s expense.
  • We do not under any circumstances accept responsibility for returned items that are lost or damaged in transit back to Eclette. If your return does not arrive, or becomes damaged during transit (further than that already agreed), your refund will not be processed.
  • Once your return is received and processed, you will receive a refund confirmation email. Refunds will be credited to your original method of payment.
  • If you cannot demonstrate the damage or fault in the item occurred during transit, you will not be entitled to a refund. In this case, repairs / restoration if applicable can be arranged upon request at the customer’s expense. 

Lost Parcels

If an order is confirmed lost in transit by the courier, a replacement will be provided at no additional cost.

Originals & Commissions

All original artworks, including commissioned pieces, are approved prior to shipping through photographs. While every effort is made to ensure colours are represented accurately, variations can occur between screens and devices. For this reason, changes of mind after receipt of the artwork are not accepted, and replacements or refunds will not be provided on this basis.

Change of Mind

Returns or exchanges are not accepted simply for change of mind under any circumstances.

Handling and Delivery Timeframes

  • Australian delivery times vary depending on your location.
  • Please allow 2 weeks handling time for shipping of original artworks, prints, vessels and planters within Australia.
  • Tracking information will become available once artworks are shipped (if local delivery has not been arranged).
  • Please allow between 2-4 weeks for artwork delivery following shipping. Eclette does not guarantee any delivery times where delays are caused outside of our control.
  • Please note that at periods of increased orders (e.g. during a sale period) dispatch times may be longer than usual and we thank you in advance for your patience.

Framing

  • All original artworks are ready to hang.
  • Canvas prints are sold unstretched and unframed.
  • Canvas prints include an additional material around the edge to allow the print to be stretched on a sub-frame.
  • Paper print size includes a 10-20mm white border around the artwork to allow for framing.